ارزیابی کارایی بازاریابی اینترنتی از طریق برآورد هزینه مبادله مشتری و تحلیل جذابیت آن در بخش گل‌وگیاه در ایران

نوع مقاله : مقاله پژوهشی

نویسندگان

1 گروه اقتصاد کشاورزی، گروه اقتصاد کشاورزی، دانشکده اقتصاد و توسعه کشاورزی، دانشگاه تهران، کرج، ایران

2 گروه اقتصاد کشاورزی، دانشکده اقتصاد و توسعه کشاورزی، دانشگاه تهران، کرج، ایران

چکیده

توجه به بازارهای اینترنتی، علاوه بر افزایش کارایی بازار از طریق افزایش فضای رقابتی، زمینه را برای تقاضا محوری تولید، بیش از پیش فراهم می‌نماید. محصول مورد بررسی در پژوهش حاضر، به‌طور خاص گل‌های گلدانی زینتی بوده و داده‌‌ها مقطعی و مربوط به مشتریان بازارهای اینترنتی و حضوری در سال 1396 است. هدف، بررسی کارایی بازاریابی از طریق برآورد هزینه مبادله مشتری در هردو بازار اینترنتی و حضوری گل و سنجش تمایل به بازار اینترنتی از طریق سنجش عوامل مؤثر بر رضایت مشتریان از خرید است. نتایج نشان داد به ازای هر گلدان، هزینه مبادله مشتری برای استان‌های غیر از تهران و البرز، در هر دو بازار بیش‌ از این دو استان و در بازار اینترنتی به میزان 52144 ریال کم‌تر از سنتی برآورد شد. همچنین، به‌طور میانگین مازاد بازاریابی اینترنتی برای دو استان، نسبت به سایر استان‌ها 6121 ریال کم‌تر برآورد شد. بنابراین، توسعه بازار اینترنتی منجر به بهبود کارایی بازار گل خواهد شد. در الگوی لاجیت، عوامل مؤثر بر رضایت مشتریان از خرید اینترنتی در جهت تحلیل جذابیت بازار برآورد گردید که درنتیجه معنی‌داری متغیر محرک تخفیف‌های نقدی پیشنهاد می‌شود، مبلغی به عنوان تخفیف به‌ویژه برای مشتریانی با دفعات خرید بیش‌تر، در نظر گرفته شود.

کلیدواژه‌ها

موضوعات


Extended Abstract

Objectives

     In addition to improving market efficiency by increasing competition, Internet markets have contributed significantly to provide demand-oriented production. flower and plant market of Iran has a traditional structure and profit-seeking has added to the complexities of this market. Internet marketing is able to solve this problem and improve the efficiency and productivity of this market.

 

Methods

     In this study, the flower and plant market will be investigated. The data is cross-sectional and related to the customers of both online and offline markets in 2017. The data collection is done by filling questionnaires by both online and offline customers. The main purpose of this study is to calculate the effectiveness of Internet marketing compared to offline. In addition, the logit model is estimated with the dependent variable of customer satisfaction from internet marketing in this market. 

 

Results

    The results showed that the transaction costs for customers in other provinces were higher than Tehran and Alborz in both markets and in the online market, were lower than the traditional market. Consequently, Internet marketing surplus in other provinces (except Tehran and Alborz) was higher and the transaction cost share from product prices was lower. According to the above results, internet market development will lead to improve the effectiveness of the flower and plant market. As a result of the logit model, incentives for cash discounts, social media pages (Instagram), easier online shopping, gender and regional effects have become significant.

 

Discussion

    In the logit model, the factors affecting customer satisfaction with online flower shopping were estimated. As a result of the significance of the cash discounts incentives variable, suggested that an amount must be considered as a discount, especially for customers who have made more frequent purchases. Supporting electronic business will ultimately lead to a reduction in consumer costs and at the same time a boom in the domestic product market.

Author Contributions

All authors contributed equally to the conceptualization of the article and writing of the original and subsequent drafts.

Data Availability Statement

Data available on request from the authors.

Acknowledgements

The authors would like to express their sincere appreciation to Montakhab Greenhouse for their valuable cooperation and support throughout the data collection process.

Ethical considerations

The study was approved by the Ethics Committee of the University of Tehran (Ethical code: IR.UT.RES.2024.500). The authors avoided data fabrication, falsification, plagiarism, and misconduct.

Conflict of interest

The author declares no conflict of interest.

 

Conflict of interest

The author declares no conflict of interest.

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