Evaluating Internet Marketing Effectiveness by Calculating Customer Transaction Cost and Analysis of its Attractiveness in the Flower and Plant Market in Iran

Document Type : Research Paper

Authors

Department of Agricultural Economics, Faculty of Agricultural Economics and Development, University of Tehran, Karaj, Iran

Abstract

The Iranian flower and plant market operates under a traditional structure, where profit-seeking behavior has added complexity. Internet marketing, by increasing competition and enabling demand-oriented production, offers potential efficiency gains. This study aims to assess the effectiveness of internet marketing compared to traditional channels using 2017 cross-sectional survey data from customers in both markets. A logit model is applied to identify factors affecting online customer satisfaction. Results show that in provinces other than Tehran and Alborz, transaction costs are higher in both markets but remain lower online, leading to greater internet marketing surplus and a smaller cost share in product prices. Significant factors in customer satisfaction include cash discounts, social media presence, ease of online shopping, gender, and regional differences. Policy recommendations include targeted discounts for frequent buyers and support for e-commerce to reduce consumer costs and stimulate the domestic market.

Keywords

Main Subjects


Extended Abstract

Objectives

     In addition to improving market efficiency by increasing competition, Internet markets have contributed significantly to provide demand-oriented production. flower and plant market of Iran has a traditional structure and profit-seeking has added to the complexities of this market. Internet marketing is able to solve this problem and improve the efficiency and productivity of this market.

 

Methods

     In this study, the flower and plant market will be investigated. The data is cross-sectional and related to the customers of both online and offline markets in 2017. The data collection is done by filling questionnaires by both online and offline customers. The main purpose of this study is to calculate the effectiveness of Internet marketing compared to offline. In addition, the logit model is estimated with the dependent variable of customer satisfaction from internet marketing in this market. 

 

Results

    The results showed that the transaction costs for customers in other provinces were higher than Tehran and Alborz in both markets and in the online market, were lower than the traditional market. Consequently, Internet marketing surplus in other provinces (except Tehran and Alborz) was higher and the transaction cost share from product prices was lower. According to the above results, internet market development will lead to improve the effectiveness of the flower and plant market. As a result of the logit model, incentives for cash discounts, social media pages (Instagram), easier online shopping, gender and regional effects have become significant.

 

Discussion

    In the logit model, the factors affecting customer satisfaction with online flower shopping were estimated. As a result of the significance of the cash discounts incentives variable, suggested that an amount must be considered as a discount, especially for customers who have made more frequent purchases. Supporting electronic business will ultimately lead to a reduction in consumer costs and at the same time a boom in the domestic product market.

Author Contributions

All authors contributed equally to the conceptualization of the article and writing of the original and subsequent drafts.

Data Availability Statement

Data available on request from the authors.

Acknowledgements

The authors would like to express their sincere appreciation to Montakhab Greenhouse for their valuable cooperation and support throughout the data collection process.

Ethical considerations

The study was approved by the Ethics Committee of the University of Tehran (Ethical code: IR.UT.RES.2024.500). The authors avoided data fabrication, falsification, plagiarism, and misconduct.

Conflict of interest

The author declares no conflict of interest.

 

Conflict of interest

The author declares no conflict of interest.

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